At wg898 you must be 18 or older and playing from a place where local law allows online gambling, and we ask you to set your own deposit amount and session length before you start. Limit changes, breaks and account closure are handled by email at [email protected] or through our /contact/ page, with written confirmation back to you.
POLICY IN PLAIN WORDS
Age, Limits and Local Law
Access to wg898 is limited to adults. You must be at least 18 years old, and you must be playing from Bangladesh or another place where applicable local law allows online gambling. We ask for your date of birth and a photo ID during verification, and an account that fails that check is closed with any balance returned to the payment method you used.
Play should cost you nothing you need. Set a weekly deposit amount and a session length before you start, and treat both as fixed. If you reach the limit, stop for the day — the lobby will still be there tomorrow. Do not raise a limit in the middle of a losing run, and never deposit again to win back what you have already lost. Watch for the signs.
Borrowing money to play, hiding deposits from family, skipping work or study, and playing longer than you planned are all reasons to take a break. If you want that break, email us and we will block your account for the period you choose, with no marketing messages while it runs. Time and money are yours to decide.
We do not call you to push play, and you can stop promotional messages at any time. Write to [email protected] or use our /contact/ page and we will confirm the change in writing.
Who can play
Accounts are for adults aged 18 and over only, opened from a location where local law permits online gambling. We check your date of birth and a photo ID before any withdrawal.
Your limits, your call
You choose your deposit amount and session length, and we act on what you set. Limits stay in place until you ask us in writing to change them.
Breaks and closure
Ask for a break of a week, a month or longer and we suspend access and stop all promotional messages for that period. Permanent closure is handled once your identity is confirmed.
Where to raise it
Email [email protected] or use the /contact/ form if a limit is not holding, if messages continue after a break request, or if you want your record checked.
HELP THAT ANSWERS
Reaching Our Support Team
Limit changes and break requests go to a real person, not an automated form. Email [email protected] with your registered mobile number and the change you want, and our team confirms it back to you in writing. The /contact/ page carries the same route if you would rather fill in a form.
Put the words Responsible Play in the subject line so your message lands in the limits queue rather than behind deposit questions. Keep that confirmation — it is your proof if a setting is ever disputed later.
Email our team
Send your registered mobile number and the exact change you want to [email protected]. Use the subject line Responsible Play so your request reaches the limits queue before general queries.
The contact form
Prefer a form? The /contact/ page runs the same route. Pick the responsible play option, describe the limit or the break you need, and save the reference number you get back.
Written confirmation
We confirm every limit, break or closure in writing, and that reply is your record if a setting is later questioned. Store it somewhere you can find it quickly.
DATA AND SECURITY
How wg898 Guards Your Data
Your account sits behind a password you set and a one-time code sent to your registered mobile number; we never ask for either by email or over the phone. Identity documents you upload are used for verification only and stored separately from your play history. Transaction and session records are kept for the period our licence requires, then deleted.
Cookies on wg898 remember your language and login state, and clearing them in your browser does not touch your account.
What we collect
Your name, date of birth, mobile number and payment reference let us confirm age, credit deposits and keep the records we are required to hold. Play history stays tied to your account.
Who can see it
Verification, payments and support staff are the only people who open your documents, and each view is logged. Outside parties receive data only where a wallet or the law requires it.
How long we keep it
Closed accounts keep identity and transaction records for the retention period the law sets, then the file is removed. You can ask what is held about you at any point.
Changes and corrections
Email [email protected] if a detail is wrong, if you want a copy of your record, or if marketing messages should stop. We reply in writing once identity is confirmed.
COMMON QUESTIONS
Questions About Responsible Play
These are the questions our support desk answers most often about age, limits and breaks at wg898 (wg898). If your situation is not covered here, message the team directly and describe it in your own words — a short, honest note is more useful to us than a perfect one. We would rather hear from you early than after a bad week.
How old do I need to be to open a wg898 account?
You must be 18 or older. We verify your date of birth against a photo ID during account review, and any account opened by someone under 18 is closed with the balance returned.
Can I set my own deposit limit?
Yes. Tell us the amount and we apply it to your account, then confirm in writing. The limit stays until you ask for a change, and we will not raise it on your behalf.
How do I take a break from playing?
Email [email protected] with the length of break you want, such as a week or a month. We suspend access for that period and stop promotional messages until it ends.
What if play is affecting my work or family?
Stop for the day and tell someone you trust. Then ask us to block the account while you decide what comes next. If money worry continues, speak to a qualified counsellor.
Do you send promotions I did not ask for?
You choose whether to receive them. Ask us to stop at any time and we take your number and email off promotional lists, then confirm the change in writing.
How do I ask about the data you hold on me?
Write to [email protected] and we will say what is held, correct anything wrong, or delete what the retention period allows. We reply once identity is confirmed.